Refund & Cancellation Policy

• All paid plans (Basic, Pro, Agency) are billed monthly at the start of each billing cycle.
• Payments are processed via Paystack and charged to your saved card or wallet.
• Subscriptions auto-renew monthly unless cancelled before the renewal date.
• You will receive a billing receipt via email after each successful charge.
• All prices are in Nigerian Naira (₦) and are inclusive of applicable taxes.

• To request a refund, email support@easeinbiz.com with the subject "Refund Request" within 7 days of your first charge.
• Include your registered email address and the reason for the refund.
• Approved refunds are processed within 7–14 business days back to your original payment method.
• This guarantee does not apply to renewals, plan upgrades, or accounts that have previously received a refund.

• Subscription payments after the 7-day window are non-refundable.
• If you cancel after the 7-day window, you retain full platform access until the end of your current billing period.
• No partial refunds are issued for unused days in a billing cycle.
• Downgrading to a lower plan takes effect at the start of the next billing cycle — no refund is issued for the difference.

• You can cancel your subscription at any time from Account Settings → Billing.
• Cancellation stops future charges. Access continues until the end of the current billing period.
• After the billing period ends, your account reverts to the Free plan. Your data remains accessible on the Free plan limits.
• You will receive a cancellation confirmation email immediately.
• To re-subscribe, simply upgrade from your account settings at any time.

Outside the 7-day guarantee, refunds are considered only in the following cases:

1. Duplicate Charge: If you were charged more than once for the same billing cycle due to a technical error — full refund of the duplicate charge.
2. Unauthorized Charge: If a charge was made on your account without authorization — report immediately to support@easeinbiz.com for investigation.
3. Service Outage: If Easeinbiz experiences a verified outage exceeding 72 consecutive hours in a billing cycle, eligible accounts may receive a pro-rata credit.
4. Platform Cancellation by Easeinbiz: If we discontinue a paid plan or shut down the service, a pro-rata refund will be issued for the unused portion of the billing period.

Refunds will not be issued in the following cases:

• You forgot to cancel before the renewal date.
• You no longer need the service or changed your mind after the 7-day window.
• A team member used the platform without your knowledge.
• You were unable to use the platform due to incompatible hardware, browser, or internet connectivity.
• You are dissatisfied with a feature that was described accurately in our pricing page.
• Your account was suspended or terminated for a breach of our Terms & Conditions or Acceptable Use Policy.

• Annual billing (if offered) is subject to the same 7-day money-back guarantee from the date of purchase.
• After 7 days, annual plan payments are non-refundable. You retain access for the full 12-month period.
• Cancellation of an annual plan stops auto-renewal at year-end but does not trigger a refund for remaining months.

• If you believe a charge was made in error, please contact us at support@easeinbiz.com before filing a chargeback with your bank.
• We typically resolve billing disputes within 2 business days.
• Filing a chargeback without first contacting us may result in immediate account suspension while the dispute is under investigation.
• Fraudulent chargebacks may be referred to appropriate legal authorities.

• Email support@easeinbiz.com with subject: "Refund Request — [Your Account Email]"
• Include your full name, registered email, subscription plan, payment date, and reason.
• Our billing team will review and respond within 2 business days.
• Approved refunds are processed via Paystack back to the original payment method within 7–14 business days.
• Refunds are issued in Nigerian Naira (₦). We are not responsible for foreign exchange differences.

Easeinbiz reserves the right to update this Refund & Cancellation Policy at any time. Changes take effect 14 days after posting. Continued use of the platform after the effective date constitutes acceptance of the updated policy.