Refund & Cancellation Policy

1. General Policy

• All payments made to EaseInBiz are final and non-refundable, except as expressly stated in this Policy.
• Refunds, if granted, will be processed solely at the discretion of EaseInBiz after reviewing the circumstances.
• Clients acknowledge that payments are made in consideration of time, expertise, and resources invested, not only the final deliverable.

2. Non-Refundable Services

The following services are strictly non-refundable once initiated:

• Social Media Management & Marketing Campaigns
• Branding & Graphic Design
• Content Creation (text, graphics, videos)
• Virtual Assistance & Administrative Services
• Consultancy, Strategy, or Advisory Sessions
• Web/App Development once design or coding has begun
• Product Management Services already in execution
• Subscription-based services (once billing cycle has started)

3. Refund Eligibility

Refunds will only be considered in the following limited circumstances:

• Duplicate Payment: If a client is accidentally charged twice for the same service.
• Non-Delivery: If EaseInBiz fails to initiate the contracted service within 15 working days of the agreed start date, and the client has provided all necessary requirements.
• Project Cancellation by EaseInBiz: If the Company terminates a project before completion, a pro-rata refund may be considered for unrendered services.

4. Client Responsibilities (No Refund If…)

Refunds will not be issued if:

• The client fails to provide required information, content, or approvals on time.
• Project delays or outcomes are due to the client’s lack of responsiveness.
• The client changes their mind or no longer requires the service.
• The client is dissatisfied for reasons unrelated to scope agreed in writing.
• Work has already been delivered, partially or fully, in line with the contract.

5. Cancellation Policy

• Clients must submit cancellation requests in writing via support@easeinbiz.com.
• Cancellations requested after work has commenced will not be eligible for a refund.
• If the cancellation request is approved, any refund issued will be subject to deductions for work already performed, administrative costs, and payment gateway fees.

6. Refund Process

• Approved refunds will be processed within 14–21 business days.
• Refunds will be made through the original payment method only.
• EaseInBiz is not responsible for delays caused by banks, payment processors, or currency conversion.

7. Chargebacks & Disputes

• Initiating a chargeback or dispute without first contacting EaseInBiz constitutes a breach of contract.
• In such cases, EaseInBiz reserves the right to:
  • Suspend or terminate ongoing services.
  • Recover outstanding balances, legal costs, and damages.

8. Policy Updates

EaseInBiz reserves the right to update this Refund & Cancellation Policy at any time without prior notice. The latest version will always be available on our website.

9. Contact Us

For refund or cancellation inquiries, please contact: support@easeinbiz.com
Website: www.easeinbiz.com